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Kevin Uzomechine March 11, 2024

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2 answers

1 vote
Dirk Ronsmans
Community Champion
March 11, 2024

@Kevin Uzomechine ,

It doesn't look like there is a marketplace/3rd party vendor created app specific for your CMDB tool.

A common way is to use the Jira Asset Management module (formerly known as Insight) and use that to import the data to and show that in Jira issues.

Unfortunatly on Cloud you are currently still limited to what you can do when it comes to automated imports. 

https://support.atlassian.com/jira-service-management-cloud/docs/import-objects-into-asset-in-jira-service-management/

At this time you're stuck with using CSV files, a URL or writing an External Import ( https://developer.atlassian.com/cloud/assets/

Atlassian did acquire Airtrack a little while ago and we're hopefull this will provide more options for integration outside solutions with the Assets module.

 

0 votes
Joseph Chung Yin
Community Champion
March 11, 2024

@Kevin Uzomechine -

Welcome to the community.  I agreed with what @Dirk Ronsmans suggested.  Here is the reference link to Assets Management (components for JSM with Premium or above subscription plans).  I see that you are on standard subscription plan, thus it is not available.  If you do change your plan, then here is the link - https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/asset-and-configuration-management#how-it-works

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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