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How do I change the action for 'Raise a request' on the main Agent view

How do I change the action for 'Raise a request' on the main Agent view

We're setting up a new Service Desk. There is an option to 'Raise a request' in the Agent view, but when used it takes me to the customer 'raise a request' portal.

I want it to take me into a blank issue screen for an agent to fill out in full.

How do I do this?

(I am an admin on the project).

Thanks!

Paul

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Yes, you raise requests via the portal. If you want an agent to raise an issue without a request, get them to click "create (issue)" instead.

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Thanks for the prompt response! Yes, I get it now. And actually I think I remember doing it that way by accident a couple of weeks ago when I first started playing.

Cheers,

Paul

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How do I change the action for 'Raise a request' on the main Agent view

1 answer

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