How do I add my company logo to the customer notification email template as part of a signature?

[Mark K]

How do I add my company logo to the customer notification email template as part of a signature?

I did have it linked to an image held on our website, but this is no longer working. I can see the image in the rendered example, but when I send a sample email to myself, I can't see it.

[Arkadiusz Wroblewski]

Hello @Mark K 

You can’t upload a logo directly into the email template in JSM Cloud.

The supported options are:

Portal logo → set it under Channels & self service → Portal. This logo is also used in customer notifications.

Custom HTML → you can add an <img> tag, but the image must be hosted on a public URL.

If it shows in preview but not in the actual email, it’s usually because:

- the image isn’t publicly accessible

- the host blocks external access (hotlinking)

- or the mail client blocks external images

So I’d recommend using the portal logo as the most reliable approach

[Igor Medeiros - Modus Create]

Hi @Mark K

Adding to what Arkadiusz sent, if you are looking for a better way to manage notifications in Jira, I'd like to bring up our app Notification Assistant for Jira.

The app allows you to create fully customizable templates (including images), notification schemas, and more.

Feel free to reach out.

[Mark K]

Hi - do you have any details of how the template set up works? How does this integrate with the customer portal channel notifications in JSM cloud for a space?