How do I achieve this "insider" Service Desk view for my external clients?

[Rosa M Fossi]

I'm not sure what else to call it other than "insider" view.  

I have some clients that need a little more than the portal view.  I'd like to them to see something like what I see in Atlassian's own service desk. Plus I need them to see a little dashboard.    I can't quite seem to search using the right terms to find instructions on how to do this.  Thanks in advance!

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Rosa,

You would have to grant them a jira license as a user.  You would then need to ensure you grant them browse to the service desk project. 

But you need to make sure you don't open it up too much. 

Hope that helps

Susan

[Rosa M Fossi]

Thanks Susan. I was afraid of that....  I'm confident I can properly corral the permissions, etc. but I was hoping we didn't have to dip into the license realm. 

Question: which license would be required? Just JIRA Core? 

[Susan Hauth _Jira Queen_]

Hi Rosa,

Yes you only need Jira Core for a user to be able to browse a service desk.

:-)