Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

How can we track if the satisfaction survey email was sent to the user upon closing the incident/ SR

Girish_Shenoy
Girish_Shenoy
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
October 7, 2024

Hi,

 

How can we track if the satisfaction survey email was sent to the user upon closing the incident/ SR.

 

I am unable to  find that under activity tab. Any responses here will be helpful.

Answer
Watch
Like Susan Waldrip likes this
120 views

1 answer

0 votes
John Funk
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
October 7, 2024

Hi Girish!

You can find that under the Reports menu option for the JSM project. And then the Satisfaction report. 

View More Comments
Girish_Shenoy
Girish_Shenoy
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
October 22, 2024

Hi John, That report is only useful to see which tickets got the response for the  survey. I wanted to see what all tickets triggered the survey. few customers complain that we did not receive survey upon ticket closure, hence wanted to have some transperancy.

Like
John Funk
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
October 22, 2024

I don't think there is a way to see that. Atlassian Support might have it. Also, do the customers get all of the other emails from Atlassian? Just not this one? 

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events

    See all events