How can i make 'reopen' button on JSD like Atlassian JSD?

[Nate (이슬기) [Project Management] ­]

Hi, Guys.

Finally We will open service desk next month.

i was wondering that Atlassian Service desk has reopen button in customer screen.

I have check all of configuration, but i didn't find the way to make reopen button.

do you have any idea related to this?

[Yogesh Mude]

Hi Nate,

If you want to make a Reopen option on Customer portal then you need to add the status as Reopen and add the outward transition from closed/Resolved status to Reopen.

Once you have done this configure workflow status so that it will show reopen status on customer portal.