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How can I have email showing information for specific fields for each ticket from lookup issues.?

Vera Valshonok
Contributor
July 25, 2023

Hi All, 

I\d appreciate help figuring out how to set it up.

I am trying to set up an email notification ( in automations) which will be  showing information for specific fields for each ticket ( from a list of tickets found  using lookup issues?

 

My current try which does not work and automation is showing as Failed:

 

Please see the list of the assets below. These assets warranty expires within 45 days.

{{#lookupIssues}} *{{key}}*:
{{summary}}: {{url}}{{/}}

<!DOCTYPE html>
<html>
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Test Results Report</title>

</head>
<body>
<h4>Report table</h4>
<table>
<tr>
<th>{{#lookupIssues}} *{{key}}*:</th>
<th>Summary</th>
<th>Site name</th>
<th>System Device Type</th>
<th>System Device Vendor</th>
<th>Serial Number</th>
<th>Warranty End date</th>

</tr>
<tr>
<td><a href="URL_TO_Key">Summary</a></td>
<td>80%</td>
<td>100</td>
<td>02:30:00</td>
<td>80</td>
<td>20</td>
</tr>
</table>
</body>
</html>

1 answer

0 votes
Kai Becker
Community Champion
July 25, 2023

Hi @Vera Valshonok 

thanks for your question. In general, the lookupIssues iterator syntax looks like this:

{{#lookupIssues}}
  {{key}} {{summary}}
{{/}}

I'm not quite sure about your layout, as you have got this part at the beginning of the table, but also open up a new iterator on the first <th> line. As you do not close this, you probably get an error.

But without knowing your desired result, it is hard to help with the correct setup.

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