Community
Q&A
Jira Service Management
Questions
How can I do an #if statement to exclude issue types in an automated email?

How can I do an #if statement to exclude issue types in an automated email?

See screen shot.

If statement.PNG

2 answers

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Post a new question

3 votes

Answer accepted

hi @Tom Scoggin ,

This should do it:

{{#if(not(equals(issueType.name,"Data")))}}

...

{{/}}

Edit: added the not()

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Thanks @Rudy Holtkamp

I used a combination of these two to get what I needed to filter my results.

Table 1

{{#if(and(not(equals(issueType.name, "Data")), not(equals(issueType.name, "Change"))))}}

Table 2

{{#if(or(equals(issueType.name, "Data"), equals(issueType.name, "Change")))}}

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like • Rudy Holtkamp likes this

1 vote

Hi @Tom Scoggin,

Assuming that this is a screenshot from an automation rule, you must be performing a filter somewhere before this point in your rule. Have you considered just excluding the issues in that filter?

If that does not help, please share full details of your automation rule so we can support you more effectively.

Hope this helps!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Thanks @Walter Buggenhout . I need to show the ones I'm excluding from this table and will add them to another table in the same email.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like • Walter Buggenhout likes this

Was this helpful?

Thanks!

Jira Service Management

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

How can I do an #if statement to exclude issue types in an automated email?

2 answers

1 accepted

Comments for this post are closed

Was this helpful?

Thanks!

TAGS

Atlassian Community Events