How can I clean up managed groups that has been deleted in Entra, but still appears in Atlassian?

[Kenneth OrgAdmin]

A former group in Entra is deleted in Entra and removed as synced group in Enterprise application in Entra. The group still appears in atlassian and shows as managed, and can't be deleted.

[Kenneth OrgAdmin · Accepted solution]

Asked support, and got this answer that I have testet OK:

As Siteadmin under Administration/Security/Identity providers, you click on your provider and then on "View groups" under Synced groups. There iare all the synced groups listed with the option to delete!

[Marc - Devoteam]

Hi @Kenneth OrgAdmin 

Welcome to the community.

I have seen environments with a similar configuration.

Observations where that when the user account has been deactivated in AD and the synch then happens to Atlassian Access, the user's account shows as Deactivated in Cloud.

If the user is then removed from User Groups in AD, the synch to Atlassian Access does not remove them from the same groups in Cloud.

When asking the team that set up and manages the AD, they told me that if the user is first deactivated in AD, then any subsequent group membership changes will be ignored in the synch process to Atlassian Access.

I don't know if that is due to a specific configuration in the environment, or if that is built-in/standard functionality of this sort of integration.

You might want to reach out to Atlassian Support to be sure on this.

[Kenneth OrgAdmin]

Thank you for your reply. I check with the Entra experts :)