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How can I attach a file directly in a transition screen?

How can I attach a file directly in a transition screen?

I have a transition screen, just with the "comment" field that can be seen in the customer portal, and I need to attach files directly in this screen to share them with clients in the portal and execute the transition.

I know I can attach files in comments and in the"attachement" field inside JIRA and when the file is added in the issue I can attach it in the transition screen, is that the only way I can do this?

I've tried putting the "Attachment" field in the transition screen but the customer doesn't receive the files attached in the portal.

Thanks from now on

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Hi @Sofia Grunspan

Looks like you're very close! However, you'll need an app (add-on) to show attachments in the portal. Extension for Jira Service Desk does this:

Show Attachments.png

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Thanks! Whats the name of the add on that allows me to do that? Thanks again!

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Extension for Jira Service Desk

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Hi,

For me it's more like a bug.

If ou attach any file BEFORE the transition, the attachment icon is enabled on the transition screen comment, and you can add new files right there and generate a link for the customer to download it. However, if there is no attachment on the issue before the transitin, even if you add a new file, the attachment option is not shown on the comment pallet.

attachment 1.png attachment 2.png Any known issue regarding to this?