Community
Q&A
Jira Service Management
Questions
How I can let the customer make a transition from a staus to another one ?

How I can let the customer make a transition from a staus to another one ?

We want to let the Customer validate the ticket but we are unable to display an action button on the Customer portal to validate the ticket

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes

You need to expose the transition on the portal. You do this by editing the workflow, selecting the transition and checking the box to include on the portal.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

I did it but Nothing changes on Customer Portal side. It seems it's not enough. I let all users the right on "Ticket transition" rule. Is there other things to check ?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

can you share screenshots of where you did this in the workflow and what you are seeing on one of the detailed issue view on the portal. I have never had this not work. Here is an example...

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Was this helpful?

Thanks!

Jira Service Management

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

How I can let the customer make a transition from a staus to another one ?

1 answer

Comments for this post are closed

Was this helpful?

Thanks!

TAGS

Atlassian Community Events