Ho to create and add new fields to JIRA?

[Danilov_ Natalya]

Ho to create and add new fields to JIRA?

[Trudy Claspill]

Hello @Danilov_ Natalya 

Welcome to the Atlassian community.

The steps outlined by @Arkadiusz Wroblewski generally apply to Company-managed projects.

If you are using Team-managed projects you can use fields created as described for Company-managed project if the fields have a Global context. Otherwise Team-managed projects support creation of project-specific custom fields. That is done by users assigned to the Administrator role for the project, and is accomplished from Space Settings > Work Types, then select the work type for which you want to create the custom field. After creating a custom field in this way you can add it to other work item types within the same TM project.

[Arkadiusz Wroblewski]

A good addition. Thank you @Trudy Claspill 

[Arkadiusz Wroblewski]

Hello @Danilov_ Natalya 

To create a new field in Jira Cloud, you usually need Jira admin permission.

In general, the steps are:

Go to Settings → Issues → Custom fields

Click Create custom field

- Choose the field type you need, for example text field, dropdown, date, checkbox, etc.

- Create it and then associate it with the right screens so it can appear on issue create/edit/view

If this is for Jira Service Management Costumer view, you may also need to add it to the request type so customers can see it in the portal

A few important points:

- If the field is not on the correct screen, it will not appear

- If the field is hidden by the field configuration, it also will not appear

- In JSM, portal visibility is controlled separately through the request type fields

[Danilov_ Natalya]

Thank you!