History of issues

[Joshua Keele]

Greetings. In one of my projects, tickets are created from a billing tool that inserts a customer's name and account number into the summary. I would like to find a way to display all the historical issues that match a portion of that summary so that I can see the past issues on a per-customer basis. Ideally, that list would live inside the issue. I don't know if there is an app that exists or a JQL query that could be created to facilitate such a request. Any insight would be very much appreciated.

[Mikael Sandberg · Accepted solution]

You could use this JQL to search on the summary field for a specific customer:

summary ~ "customer"

That should return all issues where customer is part of the summary.

[Pete Thurlby]

OK thanks Mike.

[Joshua Keele]

Is there a way to embed a JQL query as a field in a ticket?

[Mikael Sandberg]

@Joshua Keele what are you looking to do? Add the result from the query into a field?

[Joshua Keele]

Yes, but that query would change per issue

[Pete Thurlby]

Thanks.