HipChat notifications when a JIRA service desk request has been logged

[Ben Brooker]

Is it possible to receive a HipChat notifications when a JIRA Service Desk Customer Portal request has been logged to ensure we don't breach our SLAs.

With HipChat and comments through JIRA we try to limit the amount of emails we send/receive and therefore we are not checking our emails every 20 minutes.

So it is possible to be notified by HipChat instead of email when a request is logged in a customer portal? 

[Tim Eddelbüttel]

Yes, you can do this. Add the Hipchat workflow post function in the create step and add the JQL to get only notified for issues you receive from the customer portal.

"Customer Request Type" is not EMPTY

Regards,
Tim

[Rein van Meeteren]

For some reason this answer is not working for us. When we add this JQL then the notification isn't sent. Any suggestion on what we could have done wrong? Are you sure this field is already set during the 'create issue' transition?