Hide select list without default value in service desk

[Tansu Akdeniz]

Hi,

When you hide select-list field in service desk portal screen, you have to set a default value. Is there any workaround? Field should be null and invisible in portal because it will be filled via REST only.

[Danyal Iqbal · Accepted solution]

No, this is currently not possible by default () . You can remove the field completely from Request type > Edit fields and explore workarounds using the Plugin 'Extension for Service Desk'.

[Tansu Akdeniz]

Thanks @Danyal Iqbal, will look at alternatives.