Hi I am a space admin abut I still cannot edit view, can you please help

[Syed Abbas Jehangir]

You see all my permission, even though my manger have given the edit view permissions I cannot edit them.


Syed Jehangir

[Syed Abbas Jehangir · Accepted solution]

Here is snap of workflow, see I only have view permissions.

Can you please guide me how I can get manager approval through Automation

Here is the snap of my Laptop Automation screen

[Himanshu Tiwary]

Hi @Syed Abbas Jehangir ,

From the screenshort what you have shown, you currently have view-only access to the workflow, which means you cannot directly add an approval step in the workflow itself.

If you want to handle manager approval through Automation, one possible approach is:

Create anew Rule

trigger the rule when a Laptop Request is created

check the required conditions, if any

send an approval email or notification to the manager

wait for the manager’s response, or update the issue based on the approval action

then transition the request to the next status such as Approved or Rejected

However, for this to work properly, your Jira admin usually needs to make sure:

the project has the correct workflow statuses such as Pending Approval, Approved, and Rejected

the automation rule has permission to transition the issue

the manager field or approver field is available on the request

So in your case, since you only have workflow view permission, you will most likely need help from a Jira project admin or Jira admin to either:

update the workflow and add a proper approval step, or

configure an automation rule that routes the request to the manager for approval.

[Syed Abbas Jehangir]

Thanks a lo!

[Syed Abbas Jehangir]

I am trying to put the automation of the managers approval, when someone ask for laptop, his or her manager should approve it first than the ticket and email generated for operation team to procure the laptop

[Syed Abbas Jehangir]

[John Funk]

Hi Syed - Welcome to the Atlassian Community!

What are you trying to Edit? You say "them" but you don't say what "them" is. 

[John Funk]

Okay, so you are trying to edit the Workflow as I understand it. How are you getting to the workflow? And can you share a screenshot? 

[John Funk]

That is a Request Type, not a Workflow. What exactly are you trying to do? 

[John Funk]

First, please reply here inline so readers can follow the conversation, and not keep creating new answers. 

Next, that means you need to edit the workflow to add the approval there. 

Here is a link to guidance on how to do that. 

https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/

[Himanshu Tiwary]

Hi @Syed Abbas Jehangir ,

Welcome to the Community!!
It is possible that having Space Admin access alone is not sufficient. It may also depend on the project permission scheme or ownership of the view. Please check if you are the owner of the view and if the project role has edit permission. If everything is correctly configured.

[Syed Abbas Jehangir]

Hi Himanshu,
Thanks for your response, I will appreciate if you can send me the link or direct me where should I go to see project permissions? All I see is the space permissions.

Thanks

[Syed Abbas Jehangir]

Hi, 

I am trying to edit the view so I can put the manager's approval for Laptop request.

[Syed Abbas Jehangir]

Hi,

This the screen shot my permissions

[Himanshu Tiwary]

Hi @Syed Abbas Jehangir ,

Could you please confirm where exactly you are trying to add the manager’s approval?

From your screenshot, it looks like you are able to access the form edit option. However, to add a manager approval step for the laptop request, this needs to be configured in the workflow, not only in the form.

check the workflow linked to the Laptop Request request type. In the workflow editor, open the relevant transition or status step where the approval should happen, and then enable or configure the approval step there.

Alternatively, this can also be handled through automation, depending on how your service project is designed.