Handling Multiple Inbound Email Addresses

[Richard Davis]

Hi,

We want to have multiple inbound email addresses in a Jira SM project - the idea being that we will have one per IT team as a simple way to raise tickets by forwarding emails. 

We then want to assign the appropriate Assignment Group dependent on the email address, with all other fields being the same.

We have set up the email addresses, and I can see that we could have a specific Request Type per email with the Assignment Group defaulted differently for each - however this seems inefficient, and means that any future changes would have to be applied to all of the Request Types.

Instead, we would like to use an automation rule for any new tasks to populate the Assignment Group based on the email address via which it has been received - however I can't see that this is actually captured anywhere. 

Can anyone advise?

Many thanks,

  Richard

[Jeroen Poismans · Accepted solution]

Hi,

There is a smart value that contains the email address the mail was sent to:. Actually not really a smart value but a property that is set on the issue that you can access:

{{issue.properties."request.channel.email.source".value}}

This should help you with triage in the automation rule.

Jeroen

[Richard Davis]

That has worked perfectly - thanks!