Go back to a workflow status of a jira service desk request

[Peter Smolders]

Hello,

If I have set (per accident) a wrong workflow status in a jira service desk request, how can I set this request back to a previous workflow status?

When I have a request it seems that when I select workflow status 'In Progress', that my request is set automatically to 'Close' and at that time I am no longer able to undo the workflow status.

Regards,

Peter

[Deleted user · Accepted solution]

Hi @Peter Smolders,

You need to add a one back word transition from "Close" to "In Progress". 

The below documentation will help you to configure the workflows.

https://confluence.atlassian.com/adminjiracloud/working-with-workflows-776636540.html

https://confluence.atlassian.com/adminjiraserver/working-with-workflows-938847362.html

Regards,

Gangavath Kishore Kumar.

[Peter Smolders]

Hello,

Thanks for the support.

I aadde the Back status in my workflow and now it works just fine and flexible.

Thank you,

Peter