Getting an issue when trying to add application from Marketplace (SLA)

[Rex Menor]

Hi,

Good Day!

This is my first time to used Jira Service Management and I'm trying to add application (SLA) from Marketplace, but I'm getting this error during the process.

Thank you.

Regards,

Rex

[Gökçe Gürsel {Appfire} · Accepted solution]

Hi Rex,

This looks like a network issue. Could you try again?

Thanks

Gökçe

[Rex Menor]

Hi Gökçe,

Good Day!

As I tried to add the application, still the same issue.

Thank you very much.

Regards,

Rex

[Gökçe Gürsel {Appfire}]

Hi Rex,

What is the output on the Network tab?

[Zoryana Bohutska _SaaSJet_]

Hi @Rex Menor 

For SLA setting in Jira Service Management, you don't need any application from Marketplace.

Only for setting SLA for issues from Jira Software or Core, you can use an add-on from Atlassian Markeplace.