Get Request Type Group Description

[Pangeran Bottor]

Hi,

Is there a way to get the request group description? For example, in the DEMO project, these two groups have its own description.

From the Get request type group we can get the `id` and `name` but it seems there is no other information given.

[Walter Buggenhout · Accepted solution]

Hi @Pangeran Bottor and welcome to the Community!

So it seems, indeed. You can only access the information returned by the endpoint. I think in this case, the consideration may have been that this is not the most important peace of information. In the JSM UI, request type groups don't have a lot more use than visibly organising requests in the portal. The group description is not used anywhere outside of that context.

Hope this helps!

[Pangeran Bottor]

Hi @Walter Buggenhout , got it and thanks a lot for the confirmation!

[Joseph Chung Yin]

@Pangeran Bottor 

I agreed with @Walter Buggenhout suggestion provided.  Request Grouping is just a way to get different related request types into a container to allow customers to drill-down and select the appropriate request type for issue creation via the portal UI instead of looking all the request types created for a given JSM project.

Hope this also helps.

Best, Joseph Chung Yin

[Rohitha Devi Pullepu]

Hi @Pangeran Bottor

It looks like you're looking to get the description of the request type itself (e.g., Travel Request, Purchase Over $100)—not the portal group (e.g., Need Approval).

To get this information, you can use the following Jira Service Management REST API:
Get request type

I tested this on my instance and was able to successfully retrieve the description field for request types as shown below




I hope this helps :)

Regards,
Rohitha Devi Pullepu

[Pangeran Bottor]

Hi @Rohitha Devi Pullepu , thanks for pointing this out, turned out I attached the wrong screenshot. It's updated now to make it clear for others, and the description I need is what Walter mentioned (e.g Need Approval, etc)

[Jira]

Thanks for the clarification