[Freshservice and Jira Integration] Can the field “Product (level 2)” be modified?

[Mariano Moraca]

The customfield “Product (level 2)” on Jira Project. Getting the below mapping Error in the integration.

 [ERROR] 2023-08-16T12:01:05.385Z - [aca626a30-65-2408-1] Error occurred when performing flow

com.engrator.platform.facades.interf.exceptions.RestClientException: Invalid response status code received (expected: 204 but got 400). Response: {"errorMessages":[],"errors":{"customfield_10112":"Specify a valid option 'id' or 'name' for Product"}}

                at com.engrator.platform.integration.connectors.generic.interf.p.a(RestClient.java:108)

                at com.engrator.platform.integration.connectors.generic.interf.p.b(RestClient.java:93)

                at com.engrator.platform.integration.connectors.jira.e.e.e(JiraRestClient.java:209)

                at com.engrator.platform.integration.connectors.jira.steps.e.b.a(JiraUpdateIssueStep.java:29)

                at com.engrator.platform.integration.connectors.jira.steps.e.b.a(JiraUpdateIssueStep.java:14)

                at com.engrator.platform.integration.connectors.generic.steps.g.a.a(UpdateItemStep.java:102)

                at com.engrator.platform.integration.connectors.jira.a.a(JiraConnector.java:98)

                at com.engrator.platform.integration.connectors.generic.steps.b.b.a(ArtifactsComparatorIntegrationStep.java:144)

                at com.engrator.platform.integration.connectors.generic.steps.b.b.a(ArtifactsComparatorIntegrationStep.java:117)

                at com.engrator.platform.integration.connectors.freshdesk.a.a(FreshdeskConnector.java:92)

                at com.engrator.platform.integration.synchronization.suites.steps.c.d(StepExecutionHandler.java:36)

                at com.engrator.platform.integration.synchronization.smartints.executor.a.a(SmartIntIntegrationStepsExecutor.java:46)

                at com.engrator.platform.integration.synchronization.f.<init>(PerformedFlow.java:44)

                at com.engrator.platform.integration.synchronization.c.a(IntegrationSuiteRun.java:193)

                at com.engrator.platform.facades.IntegrationFacade.runIntegrationSuite(IntegrationFacade.java:42)

                at com.engrator.platform.backend.system.app.RunIntegrationSuite.run(RunIntegrationSuite.java:68)

                at com.engrator.platform.facades.threads.IntegrationThreadRun.runSyncLoop(IntegrationThreadRun.java:147)

                at com.engrator.platform.persistance.services.standalone.threads.IntegrationThread.run(IntegrationThread.java:82)

[INFO ] 2023-08-16T12:01:05.385Z - [aca626a30-65-2408-1] Flow result: FAILURE - {"success":false,"errorClass":"RestClientException","flowId":16,"errorMsg":"Invalid response status code received (expected: 204 but got 400). Response: {\"errorMessages\":[],\"errors\":{\"customfield_10112\":\"Specify a valid option 'id' or 'name' for Product\"}}"}

[Joseph Chung Yin]

@Mariano Moraca -

Welcome to the community.  What kind of field is your custom field?  I can assumed it is a drop-down list.  If so, when you use REST API to interact with the field, then the value of the field needs to match against what you have defined in the dropdown list options.

This will be the first area that I would recommend you to validate.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Mariano Moraca]

Freshservice and Jira Integration