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Filter Time by Tempo Account on Clerk Invoice add-on don't work

Maurizio Di Mauro
September 14, 2020

Hello,

I installed the Clerk Invoicing add-on and I integrated Tempo add-on. But when I try to import timesheets using Tempo accounts as a filter the timesheet import don't work.

Does anyone tried this solution?

 

Thanks and regards
Maurizio

2 answers

1 accepted

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1 vote
Answer accepted
Kat Warner
Atlassian Partner
September 15, 2020

Hi @Maurizio Di Mauro - you may need to contact Clerk on support@helloclerk.io.

Maurizio Di Mauro
September 16, 2020

Done, and now I'm in contact with them. Thanks

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0 votes
Anton from HelloClerk_io
Atlassian Partner
September 7, 2023

Most likely this is the permission issue.

The person who made the connection between Clerk Invoices and Tempo should have permission to access all required worklogs. This is the most popular reason for that issue.

But there may be some specific reasons, so the best way is to contact us via support@helloclerk.io or via live chat on our site or in the app. I would be happy to help you.

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