Hi,
I haven't found a way yet to export all issues (or a date range of issues) with time to first response or time to resolution included. I can export the daily averages from the Time to Resolution report, but this gives the daily average, not the actual for each issue.
When I try exporting issues from the issue search function, it doesn't offer time to resolution or first response as fields to export.
Ideas?
Thanks!
Hello @Trisha Cowley
Since the fields you are talking 'bout are actually calculated fields, thus they are not included in the out of the box export. You would need to use a paid plugin like "Better excel" for this purpose.
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