Exchange Emaiil

Is there a way to set up an exchange email address for users to email to which are then added to the service desk?

Thanks!

2 answers

0 votes

You will need to have an exchange address with POP/IMAP allowed (JIRA does not support mail protocols other than POP/IMAP). Then, add the email account in SD Project Settings > Email Requests: https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html

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0 votes

Hi Kimberly, if do you want to set up exchange email address as the address where user sent to. You can refer to this KB. https://confluence.atlassian.com/servicedesk022/setting-up-service-desks-for-your-projects/setting-up-the-email-channel

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