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Enabling time tracking

Krzysztof Kalukin
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June 10, 2019

Hi, 

 

I have created new Service Desk Project and enabled e-mail request as possible issue type. I have all the fields needed, but can't see any time tracking features. I can only see SLA times monitoring, but don't know how can I enter how much time each issue took to resolve. I checked JIRA settings and time tracking is enabled, permissions set, but I can't see work registering function. I switched to an old view and it is there, but on the new issue view I cannot see it. 

 

Any ideas?

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PVS
Banned
June 10, 2019

Hi 

 

 

 

Go to that issue and in view screen there is more >>log work >>AndCapture.PNGWhen you do the log work after u will see the report like this 

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mfabris
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June 10, 2019

Hello Krzystof

You mean this right?

logtime.PNGWhat do you see instead?

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