[Email Automation] unable to use {{lookupIssue}} for smart value {{priority.name}}

[James Warrington]

Currently I'm trying to create an automated email that provides information overview regarding open issues. I've created a {{lookupIssue}} to filter the tickets. The lookup filter works and im able to display info from fields such as "summary, assignee, reporter.name, status.name" however, {{priority.name}} doesn't return a value.

<table>
{{#lookupIssues}}
    <tr>
        <td>
            <p>{{created}}</p>
        </td>
        <td>
            <p>{{status.name}}</p>
        </td>
        <td>
            <p>{{priority.name}}</p>
        </td>
    </tr>
{{/}}
</table>

[Joseph Chung Yin · Accepted solution]

@James Warrington -

Welcome to the community.  

((priority.name}} smart value syntax is correct. 

You can use the command below to determine if priority is there for your lookup issues in question.

https://<yourinstanceurl>/rest/api/2/issue/<issuekey>?expand=names

 Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[James Warrington]

Thanks for the response Joseph. I figured out what the cause was. I had a on "issue update" trigger which would then start a "lookupIssues+JQL" action. I've replaced this with the "Scheduled+JQL" trigger. this now allows me to access custom fields within each issue.

On side note, for Linked Issues ( tag - {{issuelinks}} ). should I able to loop through them with the following?

<ul>
    {{issuelinks}}
      <li>{{outwardIssue}}</li>
    {{/}}
</ul>

[Esteban Diaz]

Hi @James Warrington 

I've got a similar automation where the Send Email component looks like this:

<ul>
 {{#lookupIssues}}
 <li>
   <a href="{{url}}">{{key}}</a> - {{Summary}} - <b> 
  {{priority.name}}
  ({{Reporter.Displayname}})</b>
 </li>
{{/}}
</ul>

And works fine ... showing the priority name in the sent email body.

Cheers, 

Esteban