Hi
We have a fairly fresh installation of Jira SD Server. We use O365 account in Jira mail handler for incoming and outgoing e-mail notifications and commenting.
Every week we seem to have incoming messages (comments/replies through e-mail) that Jira will not register to the open tickets for some reason. This seems to be random. Jira still handles the messages, as they are removed from O365 service account's inbox, but they never show up on tickets, even though they have the necessary ticket ID information on the subject. This is very annoying, as now we don't know if a customer has replied or not. Most of the time replies will come through correctly on the tickets.
Where to start looking?
Thanks,
Antti
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