E-mail not pulled from gmail queue

[Thomas de Nooij]

We have Jira Servicedesk configured to pull the mail from a special email address. This works fine for all email addresses but one that has the form:

poboxp&c@customer.com

The & in the email address is legal, but the mail is not being processed. It is also not possible to add this email address as a customer. This will give the following error:

1 email had errors and couldn't be sent:

How can I accomplish adding this customer and receive emails from this customer?

Thanks,

Thomas

[Angélica Luz]

Hi Thomas,

I've checked that you opened a ticket with our support related to the same question and it was already closed.
The characters '&' is not valid for a username, so it was not possible to add on "Add customers".
The workaround provided was to add the customer as a user but without application access and then add the customer to the project.

Sorry that we took so long to answer here, but we are glad that it was resolved.

Regards,
Angélica