Downgrade to Standard - impact on Chat

[Siobhan Wallace]

Hi all,

I need some support, I am moving our Premium JSM to Standard. There are a couple of teams that use the SLACK to Jira CHAT feature. Will this ability be removed if I do so?

[Trudy Claspill]

Hello @Siobhan Wallace 

Welcome to the Atlassian community.

According to the documentation (link below) there does not appear to be any difference in functionality for the feature based on having a Premium vs. Standard subscription.

https://support.atlassian.com/jira-service-management-cloud/docs/receive-and-manage-requests-in-chat/

[Siobhan Wallace]

Thanks @Trudy Claspill appreciate this

I am really sorry, I just want to clarify that it is the below area that I am referring to and that Assist will work in SLACK as it does now?

Thanks so much