Does the variable ${recipient.name} shows all recipents of the message or just one?

[Nahuel Logghe]

Hello everyone,

I'm in the process of setting up a notification email for a project. For the message's recipients, I'm targeting "customers involved," which includes both the reporter and any request participants.

I'd like to include a mention of the recipient's names (including all the customers involved) within the notification's content. Will ${recipient.name} do the trick? If not, is there any other way?

[Kris Dewachter · Accepted solution]

Hi @Nahuel Logghe ,

${recipient.name} will just return 1 name (of the person to who the message is directed).

I don't think there is a smart value to list all the recipients. 

In the portal, the people involved are mostly the reporter and the request participants. You could use this smart value to retrieve those :

{{issue.Request Participants.displayName}}

Hope this helps.

Best regards,

Kris

[Nahuel Logghe]

Hi Kris,

Thanks for your reply.

I tried that, but the customer notifications don't allow smart values.

You can insert variables from a dropdown but I don't have any for what I want.

If I use a smart value it only shows it as plain text:

Unless I'm doing something wrong? Is there any other way to insert the smart value?

[Kris Dewachter]

Hi @Nahuel Logghe ,

You are right, the customer notifications can not handle smart values.

As a workaround, you could disable the specific customer notification, and create an automation rule that will handle sending the email.

The action in the automation rule would look something like this:

Best regards,

Kris

[Nahuel Logghe]

Hi Kris,

Thank you for the help. Yes, I think this is the only solution.