Do you have a recommendation on any apps that can integrate JSM and Workday?

[trthomas]

I'm looking for a way to integrate JSM and Workday so that when a new hire is entered into Workday, it creates 1 or more JSM tickets for the IT work that needs to be completed.  Are there any apps or automations that can be utilized for this functionality?

[Jorge Cammarota · Accepted solution]

JSM Cloud + Workday Native Integration

Yes, there is currently a native integration between Jira Service Management Cloud and Workday via Automation. This is specifically designed for the use case: "New hire in Workday → Create 1+ tickets in JSM."

Below are the options and a streamlined "how-to" guide.
Native Integration (No extra apps required)

Key Prerequisites:

Plan: You must be on Jira Service Management Cloud (Standard, Premium, or Enterprise).

Permissions: You need Jira Admin access.

Workday Side: A Workday administrator must register an API client to allow the connection.

Official Documentation:

https://support.atlassian.com/cloud-automation/docs/use-automation-with-workday/

[Prabhu Palanisamy _Onward_]

If you'd like more configuration options for Workday integration (Business Process Events, Custom Reports and filter conditions with mapping), you can consider trying out OnRamp.

You can also use OnLink to import Workday employee data into Assets. You can then have Jira Automation rules on asset entries/updates to create JSM tickets.

Disclosure: I'm part of Onward team who built OnRamp and OnLink.