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Do users need a Jira license to create a service desk request via email and the portal?

Do users need a Jira license to create a service desk request via email and the portal?

In order for customers to be able to email the support email configured for service desk, do they need a Jira license?

What about to register for an account in the customer portal?

If not, how do I enable customers to be able to email a request into the configured support email account?

1 answer

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2 votes

Answer accepted

Hi @[deleted]

Atlassian has this handy chart to know if you need a license for the different Service Desk activities. Check it out!

It should answer your question in the first row. :)

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Nice & easy hint, Kimberly....

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That's a great chart, thanks Kimberly!

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