Do internal customers require a license to submit requests from a JSM Portal?

[stefano_amenta]

Recently I set up a customer portal that is connected to one of our JSM projects.

I understand that unlicensed customers can signup to the portal for free and be able to submit Jira tickets from the portal (in fact, I was able to signup using a personal email address).

However, in my case I would like internal customers within our company to signup to the portal by using their Atlassian account (linked to their work email). But when they do so, they get a permission error.

In customer access page, we already added our company domain to the approved domains list to grant them access to the portal, but it doesn't work yet.

So my question is: do internal customers need to have JSM license to be able to access a portal and submit requests from the portal?

Or maybe there is something I'm missing?

[Marc -Devoteam- · Accepted solution]

Hi @stefano_amenta 

No they don't, simplest way is to add a group containing all internal users to the JSM project in the role Service Desk Customer

[stefano_amenta]

hi @Marc -Devoteam- thanks a lot for getting back to me! Good to know, I will give that a try in my JSM instance.

[sai chinamuthevi]

No — internal customers do not need a Jira license to submit requests through a JSM portal.