Difference between 10 users vs 3 agents for the Jira Service Desk Free Edition

[Nancy Ngulube]

Hello,

Kindly help me understand the difference between 10 users vs the 3 agents mentioned for the Jira Service Desk Free Edition?

We are looking to use Jira in our organization to manage of changes made on our infrastructure.

Your prompt response will be appreciated.

[Walter Buggenhout]

Hi @Nancy Ngulube ,

There's a really good answer to your question right here: https://community.atlassian.com/t5/Jira-Core-questions/Jira-Service-Desk-Agents/qaq-p/1292781.

Hope it helps!