Designing the customer portal

[IT-Orga SF]

Hi,

I have two questions about designing the customer portal.

#1 How can I change the design of our customer portal to get the look of choosing request types in a dropdown field like in this article?

https://confluence.atlassian.com/servicedeskcloud/best-practices-for-designing-the-customer-portal-732529000.html

#2 Can I also get a dropdown list to choose a project (for example project 1 for support questions, project 2 for permission topics, project 3... )?

So that it looks excactly like https://confluence.atlassian.com/servicedeskcloud/files/934727493/956143949/1/1534304823293/portal_groups.png

Thanks for your help and kind regards

Maik

[SMS]

Hello Maik,

Can you confirm if you're on Jira Service Desk Cloud or Server? You mention the Cloud documentation but your question is tagged as Server so I am a bit confused.

If you're using Server, you'll want to use this instead:

• Best practices for designing the customer portal (Server)

These products are developed separately, so it's not a feature that JSD Server has currently.

However, you're welcome to raise the request at jira.atlassian.com if it's something you'd like to see in the future.

Regards,

Shannon