Deleting attachments in Jira Service Management

[Daniel Pfeffer]

Dear Experts,

For privacy and trade secret reasons, we are required to remove certain attachments in closed tickets after they have been completed.

Is there a way in Jira Service Management to display attachments in tickets as a total list of all attachments and then delete a selection of attachments (e.g. specific file types) as a total from the system?

I am looking forward to your feedback.
Kind regards

Daniel

[Vishal · Accepted solution]

Hi @Daniel Pfeffer 

You can use automation issue transition to Done as below & then delete attachments which match specific regular expressions. e.g. (for alpha numeric pdf files "^\\d+\\..+\\.pdf$")

[Daniel Pfeffer]

Hi vishal 

Thank you for the quick reply. I will try this as soon as possible.

Kind regards Daniel

[Daniel Pfeffer]

Hi again

I was able to set up the deletion of attachments for both variants using Regular expression. However, I can only delete one attachment per ticket.

Any idea how I can delete all existing attachments that match this rule?

Regards
Daniel

[Vishal]

Hi @Daniel Pfeffer

Ideally, it should delete all the attachments which match the regular expression, I wonder if the one's which are not deleted may be doesn't match regular expression.

[Daniel Pfeffer · Accepted solution]

Hi vishal 

Deleting attachments works great for tickets that are set to the "Done" status. But is there also an automation rule to delete attachments from already closed tickets?

Best regards
Daniel

[Vishal]

Hi @Daniel Pfeffer 

Just use manual trigger in the automation & then use jql to identify your issues, you should be able to delete attachments for closed issues as well.