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Deleted Customers Still Shown in Request Participant Autosuggest

Artanto Ishaam
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July 23, 2020

Hi,

1. I delete a person from JIRA Service Desk customer
2. I open a tickets typing his name on request participant field
3. Auto suggest for the deleted users still appeared

Is anyone know how to completely remove it?

There's only 1 Timothy on customer list, but still shown 2 Timothy (i've deleted one)

Screen Shot 2020-07-23 at 16.29.50.pngScreen Shot 2020-07-23 at 16.30.37.png

 

 

1 answer

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Jack Brickey
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July 25, 2020

Likely you have that customer associated with issues - Reporter, Request participants.

Artanto Ishaam
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July 26, 2020

Nope, we've removed it from all accociated ticket

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