Dashboard graph shows days, how to change to business days.

[Ryan Hormann]

We have 2 graphs in our JSM dashboard. Both currently just say "Days" for y axis, which I'm pretty sure is calendar days. Is there a way to make the y axis business days

[Alina Kurinna _SaaSJet_]

Hi @Ryan Hormann 

Hari Krishna is absolutely right, the built-in Jira Service Management dashboard gadgets (like "Time to Resolution") default to calendar days, and there’s currently no built-in toggle to switch the Y-axis to business days only.

Alternative solution using SLA metrics:

If you're open to trying Marketplace add-ons, I recommend our app SLA Time and Report. With this app, you can solve your problem.

If your team uses SLAs based on working hours, you can already get business-time tracking. These SLA metrics are calculated based on the working calendar you define, including business hours and holidays.

SLA Time and Report  gives you full control over:

• Business calendars & SLA conditions across multiple projects.

• Real-time dashboards using actual working time — no workarounds needed.

• Reports like Met vs Exceeded, chart per Criteria, Pie Chart, and SLA Grid to deeply analyze time spent and performance trends.

If your team needs precise SLA analytics (in business hours!) or more flexibility than native gadgets allow, it could be a good fit.

Let me know if you’d like help getting started, happy to assist!

[Hari Krishna]

Hi @Ryan Hormann ,

By default, Jira Service Management dashboard gadgets such as “Resolution Time” use calendar days, and there is no built-in option to switch the y-axis to business days. However, you can achieve this by Using SLA metrics 

If your project uses SLAs, those already measure time based on your business calendar.

Go to Project settings → SLAs → Working hours and define your business hours and holidays.

Create an SLA such as “Time to resolution” using those working hours.

On your dashboard, add an SLA gadget (for example, “Average Time to Resolution” or “SLA Met vs Breached”).

These gadgets automatically calculate using business time rather than calendar days