Customers have lost authority

[Matilda Norling]

Hi, I have four projects in Jira Service Management.

In all projects, I have added customers to the organization under the menu selection Customers.

But now customers can no longer access the portal to see and create a case.

Whats wrong? 

[Fabio Racobaldo _Catworkx_ · Accepted solution]

Hi @Matilda Norling ,

please could you check project permissions configuration in your Service Desk project?

Browse Projects and Create Issues should have "Service Project Customer - Portal Access".

Hope this helps,

Fabio

[Matilda Norling]

Thank you for he answer, I've done the configuration. 

But if I go to The projekt --> Costumer --> Open the Organisation I've created --> View Profile on a costumer I get this.

What do i do?

[Fabio Racobaldo _Catworkx_]

It seems that there are no customer in that organization.

[Matilda Norling]

Here is three Screenshots.

1. The organisation that is created

2. The customer that I've add to the organisation in the project

3. When I click on View Profile I see what I sen you before

[Fabio Racobaldo _Catworkx_]

please provide me screenshot in US Language

[Matilda Norling]

Sorry. here you go

[Fabio Racobaldo _Catworkx_]

Customer has not a profile like a customer. That is the problem (https://jira.atlassian.com/browse/JSDCLOUD-7888?error=login_required&error_description=Login+required&state=f4058a88-b608-49b3-8c72-844dbdd41f5a)

Btw, even if the customer has not a profile, he should be able to access and create tickets through the portal. 

In my option the two problem are not related

[Matilda Norling]

Okay, so it's correct that you can't see the profile after I add a customer to an organization? Am I interpreting you correctly?

What should I do to make sure customers can't get into the portal? They get this wrong even though they are in the organization.

[Fabio Racobaldo _Catworkx_]

COuld you try to add that user again in the organization?

[Matilda Norling]

It worked. 

[Fabio Racobaldo _Catworkx_]

Perfect @Matilda Norling . Please mark my answer as accepted