Customer users cannot login to portal

Dear all,

please help me out on this one.

all my customers cannot log in to the portal now it keeps loading forever even if they enter a wrong username, only admins can log in normally.

you can try to login with any user and see the error.

2 answers

0 votes

Please help...

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0 votes

Mayssam,

How have you configured on how customers can raise tickets?

Depending on your selection as described in the link to the documentation, you should be able to eliminate the causes as to why they can't log in.

Victor

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Yes sir i have already checked, ive been using jira for 2 months i have some experience now

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