Hello,
I would like setting a mandatory comment when customer feedback is negative (one or two stars).
Thank you.
@Matteo GhedinAs another option, there is an app that can do that:
https://marketplace.atlassian.com/apps/1215212/customer-satisfaction-survey-for-jira?hosting=server&tab=overview
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Hello Matteo,
Thank you for getting in touch with Atlassian Community!Currently, it's not possible to customize the satisfaction survey. We have some feature requests suggesting the implementation of this ability:- Allow an agent to set the notification when they get specific rating in CSAT survey- Allow customized satisfaction options- Multiple question CSAT surveyPlease, click on vote and watch to receive updates about the features.
Regards,Angélica
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