We are trying to set-up organizations inside of a Service Management project. However, when we attempt to add a customer (user in AD without any licenses), there is an error message, "This customer is inactive. You'll need to activate their account before you can invite them to the Service Desk."
Can someone explain why this customer needs a license to share with others in an organization? The customer is only going to use the portal and the organization is only for sharing among groups of customers, is it now? What am I missing here?
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