Customer email settings

[Shalvansha Razak]

Hi Team, 

How can I convert customers email into request in Jira service desk. I am trying to setup, when any user sending a mail to our service desk, a reqeust has to create. 

Now when a customer, send mail to our Jira service desk mail ID, no request was created. Please advise how to resolve this.

Thanks,

Shalvansha.R

[Johan Soetens _Dumblefy_]

Hello,

please have a look at the official documentation for Cloud or on-premise (server / dc)

This should get you started, feel free to let us know if you have any further questions.