Customer cancelled tickets

[Chad Henderson]

First, I have to state that I have used JSM for many years and I absolutely hate the new setup.

With that gripe out of the way, I have been searching for instructions on how to add in transitions to the customer portal so that a customer can "cancel" their own ticket. I cannot find the old checkbox for showing transitions on the customer portal. Please help!

[Mikael Sandberg]

If you are using the new workflow editor, all you have to do is click on the transition and you should see the option to make it available on the portal:

[Chad Henderson]

I am not getting that option when I select the transition. See the picture below:

[Tomislav Tobijas]

Hey @Chad Henderson ,

It seems like you've selected a status, not the transition.
If you click on one existing transition on the screenshot, you could then see the button Mikael mentioned.

Note that the workflow needs to be connected to a JSM project so options related to customers are visible in the editor.

[Ashok Shembde]

Hi @Chad Henderson ,

I have attached screenshot please check highlighted point then you easily add the status and transition.