Customer Portal; Request filters and issue types

[Brittany]

Does making changes in the project settings for a specific service desk have any affect on existing ticket requests? for example if you wanted to change the request types and issue types in the customer portal view how does that impact the existing project/tickets.

[Florian Bonniec]

Hi @Brittany 

I do not have access to a JSM Cloud instance for now but it seems that what you are looking for is documented here https://jira.atlassian.com/browse/JSDCLOUD-349

Have a look to the "Updated 20 December 2022" note.

I also do not recommand to use the workaround that was listed. Removing the request type will remove it from previous request.

Regards

[Brittany]

Okay great, I will take a look thanks! not interested in removing any issue types just reconfiguring them to a different request type/ removing visibility from the portal,  changing verbiage. I also don't want to update the workflows basically rename the existing request type that the customers can select in portal and matching it to an existing issue type

for example

Now:

Request type & description 

Portal- Request 

Issue type

Support

Portal groups

Request

Wanting:

Request type & description

Service Request - " "

Issue type

Service Request

portal groups 

Request