Custom notification emails for diferent request types?

[joshuar-cm]

Our JSM Portal offers customers a few different options for submitting different types of service requests (e.g. content updates, bug reports, analytics reporting) and I'd like the confirmation email that gets sent to be different for each type. I don't see any indication that this is possible on the relevant reference page: https://support.atlassian.com/jira-service-management-cloud/docs/edit-the-content-of-your-customer-notifications/

The "Request Created" notification customization offers options for including relevant details of the request, but I'd like the introductory copy to be specific to saying things like "we'll review your content request" or "please allow a minimum of 48 hours for analytics reporting", etc. Thanks in advance!

(Quick edit to be clear: these are different JSM forms. Not just one form with an option for "request type.")

[Mikael Sandberg · Accepted solution]

The default customer notifications cannot be customized for each request type, in order to do that you would have to use automations instead and then disable the customer notification.