Custom fields editable on Request form view AND Work Item view

[Myles Boyd]

Every time I add a custom field that is on the Request form tab of a request type, to the Work item view tab, it removes it from the Request form.

How do I add custom fields to both the Request item view and the Work item view? I need both the customer to set on logging and the agent to be able to change

Thanks

Myles

[Marc -Devoteam- · Accepted solution]

Hi @Myles Boyd 

You can't.

You can use a field only on a request form or a work item view.

If you use the field on the request tab, make sure the field is on the screen used by the work type.

If this field is filled out in the request type, the field with the value is shown on the work item.

[Myles Boyd]

That's a shame; 

There are times when a ticket is wrongly raised, and I wanted agents be able to amend the Request Type and populate the required fields on an existing issue.  As such, I needed to have the fields on the Request view for customers to complete, and the issue view for agents.

Looks like I will have to duplicate all my RTs !!!

[Marc -Devoteam-]

Hi @Myles Boyd 

If the field is on the request type. and the field is used on creation via the portal, on the work type this field is also visible.

So on the work item you can edit this field and change its value.

[Myles Boyd]

Thanks Marc,   should have tested - was so focused on adding