Custom field context scheme deleted

Solution: Support was able to pull the information I needed.

Afternoon, about half and hour ago I got a report from my team that a custom field we use on every ticket to label the category was missing. I checked my settings and found that somehow the context scheme had been removed from the custom field. So I have a two part question.

1. Is there a log to see how this happened?

2. Is there a way to restore it?

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As an administrator, you can go to Settings>System>Troubleshooting and Support>Audit Log. This log contains all of the activities done in the instance. As to restore, if you have a back-up from prior to the deletion, you should be able to reload it but there maybe other impacts. I haven't done a system restore yet (thankfully) so don't know if there are any gotchas you need to be aware of - maybe someone else can chime in.

Good luck!

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Thanks for your reply, I was able to get with support and they pulled what I needed!

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Custom field context scheme deleted

1 answer

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Was this helpful?

Thanks!

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