Custom check box field does not appear to work in JIRA Service Desk

[Ed Gaile]

I added a new custom field to JIRA - I set it as a multi-select check box field

sd-2.png

and provide several options

sd-1.png

I then add it to a Service desk request type.  When the Service desk portal displays, the field is not checkboxes but looks to be a multi select drop down

sd-3.png

sd-4.png

I would much prefer the check boxes to show so the user can just click the systems they want access to - is there an issue with the check box field in Service Desk or am I just not setting something up correctly?

Thanks!

-Ed

[maccamlc_old_atlassian · Accepted solution]

I can confirm that this is a known bug, and is being tracked by https://jira.atlassian.com/browse/JSD-478.

I would encourage you to add yourself as a watcher to the bug report, so that you will be aware of when it is being worked on, and completed.