Custom SMTP server

[thouvou]

Hello,

We would like to use a custom SMTP server instead of the Jira cloud SMTP server, due to compliance reasons. We need to use a custom SMTP server which logs outgoing deliveries successes/failures with some header attributes.

1. Is it possible to configure a custom SMTP server?
2. If not, how are delivery failures tracked by Jira cloud SMTP?

Kind Regards

[Kuldeep Bisht]

• Currently, Jira Cloud doesn’t support setting up a custom SMTP server directly. However, you can use third-party SMTP services like SMTPmart, SMTPget or SendGrid, which allow you to configure a custom server and log delivery success/failure with headers.

• For delivery failures with Jira Cloud’s default SMTP, you can view the email logs under Jira Admin > System > Email Log to track any issues or failed deliveries.

[Angélica Luz]

Hello @thouvou,

Welcome to Atlassian Community!

When it comes to Jira Cloud, it's not possible to configure a custom SMTP server. This is a restricted function. 

• Restricted functions in JIRA Cloud applications

Configuring an outgoing (SMTP) Mail server

Atlassian Cloud comes with an internal SMTP server configured to send notifications.

The prefix is not configurable.

There is a feature request suggesting the implementation of such ability:

• Ability to configure SMTP server (JIRA Cloud)

Please, click on vote and watch to receive updates about the feature.

For now, if you want to use a custom email to send notifications to customers, you can follow the steps of the documentation below:

• Configuring Jira Cloud to send emails on behalf of your domain

Regards,
Angélica

[thouvou]

Thank you @Angélica Luz for the information!
Would the custom SMTP be possible in an on-premises version of Jira?

And finally, how are we aware that a message could not be delivered when configuring Jira to send emails on behalf of our domain?

Thank you very much for your time.

[Angélica Luz]

On Jira Server it's possible to add a custom SMTP:

• Configuring an SMTP mail server to send notifications

Regarding the notifications, only we can check the reason why it was not delivered. 

We have tools to check if there are blocks or bounces on the specific email address and we can also check the logs to confirm if Jira sent the notification and if it was delivered or not. 

Even using a custom domain to send notifications, this is not something that it will be possible to access in Jira.

There is a feature suggesting to add outgoing mail logs:

• Provide an outgoing email logs